Do you ship internationally?
Yes, we ship internationally. We haven’t configured our website to accept international orders, but if you email us at firstname.lastname@example.org, we’ll be happy to get you sorted. For international orders, we accept PayPal payments. Please email us a list of items you are interested in and we’ll email you back with shipping options and estimates.
What are the shipping options to send items internationally?
We can use FedEx. If you have a preferred courier, please feel free to let us know. We’ll be happy to check if there’s one near our fulfilment centre.
How long does it take to receive my international order?
We are shipping from Manila, Philippines. Depending on your location and the shipping option you choose, shipping can take 1-3 days up to 6 weeks. We’ll provide you with the tracking number so you can track where your order is. Alternatively, we’ll be happy to track your order and follow up with the respective couriers.
Taxes and Duties
Everything Calligraphy is not liable for any taxes or duties you might incur from importation. This will depend on the country where you will ship your item so we also wouldn’t be certain about the taxation procedures.
Do you accept international returns?
Like with our local customers, the satisfaction of our customers is the number one priority for us. Should you be unhappy with your purchase, we’ll be happy to refund or replace the item. Please email us at email@example.com so we can resolve any issues you might have.
Do you offer free shipping?
Because we want our items to reach every island in the Philippines, we are offering free shipping to anywhere in the Philippines for purchases above P1500. Unfortunately, this excludes delivery addresses outside the Philippines even when purchases are made locally.
What is the difference between standard shipping or free shipping?
There is no difference between standard shipping and free shipping. We use the same courier (DPX or Abest). If there is an option during check out, that means you’ve qualified for free shipping, so click that option to enjoy it.
Can you ship using my preferred courier?
We do our best to accommodate all of our customers’ needs and preferences. Should you prefer a different local courier like LBC, please send us an email at firstname.lastname@example.org and we’ll arrange it for you. Please note that using your preferred courier will exclude you from the free shipping. We will charge the shipping costs of whatever courier you choose on top of your order. Should you want it, we’ll be happy to provide you with a copy of the receipt to show you how much shipping fee was charged by your courier.
How long after payment do you ship my order?
We usually have a 24-hour turnover for orders. When you email us the deposit slip / payment confirmation on a Tuesday, we will do our best to ship on Wednesday or the next working day. Sometimes, when you make payment early in the day, it can be shipped on the same day, but courier pick ups are unpredictable so the next working day timeline is more realistic.
How long before I get my order?
Within Metro Manila
Based on our experience, deliveries within Metro Manila usually 3-4 working days. This count begins after the order has been picked up from our fulfilment centre. For example, you paid on Monday. If the courier picks up on Monday, you can expect your order on Tuesday or Wednesday.
Outside Metro Manila
For orders outside Metro Manila, shipping takes 5-7 working days. Please take note that shipping time to the provinces vary widely. It’s usually dependent on how close you are to a city or to Metro Manila. If your tracking number is not working or hasn’t been updated, please send us an email at email@example.com and we’ll help you follow up your order.
How do I track my order?
Once our courier picks up your order, you will receive an email from us providing you with a tracking number. You may track your orders here. Alternatively, you can also email us at firstname.lastname@example.org and we can help you locate your order.
What couriers do you use for free shipping?
Our preferred courier is Fastrack Philippines. We have established a good working relationship with them and they’ve delivered over thousands of our orders.
Can I pick up my order?
Of course. Should you be located nearby, you may also pick up your order at our fulfilment centre. Please note that pick ups can only be done during office hours (M-Sa, 9 AM – 5 PM). Please inform us beforehand via email at email@example.com so we can prepare your order.
This is the address:
Unit 1J Lee Gardens Commercial Center
489 Shaw Boulevard, Brgy. Addition Hills
Mandaluyong City, 1552
Metro Manila, Philippines
Do you do meet-ups?
For the safety of our staff, we do not do meet-ups.